178 West 27th Street, Suite 527, NY 10012

[email protected]

Returns Policy

At LightPath Flash, we want you to be completely satisfied with your purchase. Our Returns Policy is designed to provide a hassle-free process for returning items if you are not fully satisfied.

Return Eligibility

You may return any unused and unopened items within 30 days of receiving your order. To be eligible for a return, please ensure that:

  • The item is in its original packaging.
  • The item has not been used or damaged.
  • You have your order confirmation or receipt available.

How to Initiate a Return

To initiate a return, please follow these steps:

  1. Contact Us: Send an email to [email protected] with your order number and details about the item you wish to return. Our customer service team will respond promptly with instructions on how to proceed.
  2. Pack the Item: Carefully repackage the item in its original packaging to prevent damage during return shipping.
  3. Return Shipping: Customers are responsible for return shipping costs unless the item was defective or an error occurred on our part. We recommend using a trackable shipping service to ensure the item is returned safely.
  4. Processing Your Return: Once we receive your returned item, we will inspect it and process your refund. You will receive a confirmation email once your return has been completed. Refunds will be issued to the original payment method used for the purchase.

Exchanges

At this time, we do not offer direct exchanges. If you would like to exchange an item, please return the original item and place a new order for the desired product.

Damaged or Defective Items

If you receive a damaged or defective item, please contact us immediately at [email protected]. We will work with you to resolve the issue and provide a replacement or refund as necessary.

Changes to Returns Policy

We may update this Returns Policy from time to time to reflect changes in our practices or legal requirements. We encourage you to review this policy regularly for the latest information.

Thank you for choosing LightPath Flash! We appreciate your business and look forward to serving you in the future. If you have any questions regarding our returns policy, please don’t hesitate to reach out to us at [email protected].